Pets at Home Friern Barnet

Reviews

• AM

  Alev M

  5 days ago
  5.0
  Rayyan Elodimour is an amazing vet, calm, patient and so caring with our Rottweiler, Kyra. Vet visits used to be stressful but since we found Rayyan they’re now calm and easy, full of treats and trust. We couldn’t recommend her enough and also, thank you to the lovely lady at the vets reception, who was so lovely. 🥰
• TT

  Teresa

  May 8, 2026
  1.0
  Very disappointed with our experience after our cat Luna’s spay operation. We were originally told that the operation price included post-op check-ups and medication, but since the surgery we’ve had confusing information, repeated appointments, and unexpected extra charges. Luna had surgery on 6 May and we were already called back on the 9th, then again on the 13th, with yet another appointment booked for the 16th. After speaking to other vets, this seems excessive, especially as we kept being told the scar “looked fine.” The communication around medication was also extremely poor. We were not given clear written instructions after surgery and later discovered we didn’t even have enough painkillers. When we called for advice, one vet told us to stop giving painkillers altogether because they are harsh on the stomach — only for us to later be sold more painkillers at the next appointment. We were also charged again for medication despite being told over the phone that post-operative medication was included in the original price. The most frustrating part was the lack of transparency and professionalism. No proper paperwork or written notes were provided after check-ups, only verbal comments. When we questioned the charges and conflicting information, the response from staff was dismissive and rude rather than helpful. Overall, the whole experience has felt unclear, poorly communicated, and focused on generating extra charges rather than patient care. We are now looking to move our cat to a different veterinary practice.
• TM

  The Marquez

  May 3, 2026
  2.0
  Clean and welcoming but the service is just awful. I’m going there regularly and each time it’s such an effort to get any help at the fish section and once this is done paying at the register is a joke, you can easily get stuck behind one person with 3 items for 8-10 minutes No customer service awareness at all
• LC

  Lucy Chris

  Apr 28, 2026
  5.0
  Great service 👏
• MR

  mavandad rad

  Apr 27, 2026
  1.0
  Went there to change the cat food my wife bought wrongly, Unfortunately lost the recipe. Meet a gentleman called as manger very unprofessional and don’t know about customers communication at all. Been told by the manger royal Canin is not they brand something they sale!!!! Then he mentions his going to do favour for me to change!!!! At last when I was leaving I said bay to him and said thank you, he never even bothered to replay!!!! Very surprised for someone called manger to behave this way. I have to say , I am a manger my self in city over 20 years and this kind off behaviour from someone called they name manger is shocking. Never go to that store or any pet at home ever agin.

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